Welcome to Aika Expeditions. By booking a tour or purchasing a product on our website www.aikaexpeditions.cl, you agree to the following terms and conditions. Please read them carefully.

 

1. Services offered

Aika Expeditions offers guided tours on the Carretera Austral (Chile) and related products (souvenirs). All services are subject to availability and prior confirmation.

 

2. Bookings and payments

•        Bookings are confirmed only upon payment of 50% of the total cost of the tour or service.

•       The remaining balance must be paid up to 24 hours before the start of the tour.

•       Payments can be made by bank transfer.

 

3. Cancellations and refunds

•       Regarding service cancellation, it must be made at least 5 days in advance, with a 100% refund of the deposit. If canceled after the indicated period, 50% of the deposit will be refunded.

•       The itinerary may be modified depending on weather conditions.

•       In the event of cancellation due to extreme weather conditions or force majeure causes beyond the control of Aika Expeditions, the tour will be rescheduled or 100% of the payment will be refunded.

 

4. Conditions of participation

•       It is the customer's responsibility to inform us in advance about medical conditions, physical limitations, or special needs.

•       Aika Expeditions reserves the right to refuse participation if the person does not meet the minimum safety requirements to perform the activity.

•       The minimum age to participate in the tours is 14 years. 

•       Each participant must agree to follow the guides' instructions to avoid inconveniences that may affect the physical integrity of the participants.

 

5. Liability

•       Aika Expeditions is not responsible for losses, accidents, changes in flight

schedules, adverse weather conditions, or other inconveniences.

•       Each participant must have health insurance (Isapre, Fonasa, or travel insurance) that covers expenses in the event of an accident.

•       This activity does not include insurance in the event of accidents. By accepting this registration, you acknowledge the risks and/or dangers inherent to this activity organized by Aika Expeditions. 

•       Each participant is responsible for arranging and paying for their flight reservation from their city of origin to Coyhaique. 

 

6. Shared and private tour policy

•       Tours are conducted in a shared format for small groups of up to 6 people. The activity requires a minimum of 2 participants to take place. If this number is not met, it will be rescheduled or a refund will be issued.

•       If a passenger wishes to ensure exclusivity, they can opt for the private tour format at a different price.

 

7. Products

•       Products offered in the online store are subject to stock.

•       In the event of a manufacturing defect, the customer has the right to an exchange or refund within 10 days after the purchase. 

•       Product shipping is collect on delivery. 

 

8. Intellectual property

•       All content on this website (images, logos, texts, designs) is the property of Aika Expeditions and may not be used without written authorization.

 

Thank you for trusting us to accompany you on your experience on the Carretera Austral.